Frequently Asked Questions (FAQs)

Orders & Shopping

How do I place an order?
Simply add the products you love to your cart and proceed to checkout.

Do I need an account to order?
Yes, you need to have an account to create order. You may keep products in cart without an account.

Can I modify or cancel my order after placing it?
Orders can be changed or canceled within a short window before shipment if possible - contact our support team as soon as possible.

I didn't receive an order confirmation email. What should I do?
Please check your spam/junk folder. If it's not there, contact us to verify your order.

Shipping & Delivery

Do you ship internationally?
Yes, we ship across the globe.

How long will my order take to arrive?
Delivery usually takes 10-15 business days depending on your location and product type.

How can I track my order?
Once your order is dispatched, you'll receive an email with a tracking link and tracking shall be available on order details page.

Do you offer free shipping?
Yes - orders above $100 ship for free. Orders below this value may qualify for discounted shipping. We offer 50% discount on shopping above $50 as well.

What if my package arrives damaged?
Please contact us immediately with photos, and we'll arrange a replacement or refund.

Payments & Security

What payment methods do you accept?
We accept credit/debit cards

Is my payment information safe?
Absolutely. All payments are processed through SSL-secured and encrypted gateways.

Do prices include VAT?
Yes, all prices shown include applicable taxes.

Products & Availability

Are your toys safe for children?
Yes, all our products comply with international safety standards (EN71, CE-marked).

Do you restock sold-out items?
Many popular toys are restocked regularly.

Returns & Refunds

What is your return policy?
You can return unused items within 14 days of delivery for a refund or exchange.

How do I initiate a return?
Contact our support team with your order number and reason for return.

How long does it take to process a refund?
Refunds are usually processed within 5-7 business days after receiving your return.

Packaging & Sustainability

How are toys packaged?
We use sturdy, eco-friendly packaging designed to protect toys during international shipping.

Do you use plastic-free packaging?
Wherever possible, we minimize plastic and use recyclable materials.

Others

How can I contact customer support?
You can reach us via the "Contact Us" options above or by email at support@kiddietoyhouse.com.

Do you offer bulk or wholesale orders?
Yes, please reach out to us for bulk order inquiries or partnership opportunities.

Where are your toys sourced from?
We work with trusted suppliers in China and globally who meet our safety and quality standards.